“Twint is the most complete and compelling value proposition from both a client and bank perspective that I have seen in the Western hemisphere, and I knew I had to be a part of it,” says Markus Kilb in this month’s cover feature. Kilb is CEO at the Swiss mobile app payment solution, and is rightly proud of the impact the innovative business has had in the sector.
Since its creation in 2017 Twint, with Kilb at the helm, has gained more than two million customers which equates to nearly one quarter of the Swiss population currently ‘twinting’. Kilb gives more insight into the company’s growth, and noting that “it is an absolute honour and a thrilling experience to shape the future of the payments world”.
Another business at the forefront of industry change is FICO, which develops innovative decisioning technology that is driving digital transformation across the global financial services industry. We hear more from FICO, as well as companies such as Discovery Limited, Resolution Insurance and more in this issue.
We also bring you more feature content from our travels to Las Vegas and Money20/20 at the end of last year. This time it’s a fascinating three-way debate between leaders at Chime, Grasshopper and Varo Money. Topics up for discussion include competition to incumbents from challenger and neo banks, the importance of customer experience and why trust remains essential for all industry players - it’s well worth a read.